How Retrobet Protects Your Data

What information we collect

When you register at Retrobet, we ask for the details needed to verify your identity and run your account properly: full name, date of birth, residential address, email and mobile number. We also record gameplay activity, deposit and withdrawal history, and any support conversations you have with our team. If you contact us by live chat or email, we keep a copy of that exchange to help resolve future queries faster.

During identity verification, we may request a copy of a government-issued ID and, for larger withdrawals, proof of address or a source-of-funds document. This is standard practice for regulated online gaming operators and helps protect both your account and our platform from fraud.

Payment information and how it is handled

Retrobet supports PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf and bank transfer. Card numbers and bank credentials are processed through our payment partners' secure systems, not stored in full on our own servers. For crypto deposits and withdrawals, wallet addresses are logged against your account for transaction matching, but we do not share this data outside what is needed to process payments and meet financial record-keeping obligations.

All payment pages use encrypted connections. We never ask for your full card PIN or online banking password over email, chat or phone. If anyone claiming to be from Retrobet asks for these, treat it as suspicious and contact our support team directly through the official site.

Cookies and tracking

Retrobet uses cookies to keep you logged in, remember your language and display preferences, and understand which pages and games players use most. Some cookies are essential to the site working correctly, such as session cookies that keep your cart or game state intact. Others are analytics cookies that help us improve load times and fix broken pages.

We may also use cookies tied to marketing, for example to measure how effective a promotional campaign was or to avoid showing you the same offer repeatedly. You can manage or block cookies through your browser settings at any time. Disabling non-essential cookies will not stop you from playing, but it may affect how the site remembers your preferences between visits.

• Essential cookies: session management, login state, security checks
• Preference cookies: language, currency display, sound settings
• Analytics cookies: page performance, popular games, error tracking
• Marketing cookies: campaign measurement, offer frequency capping

How we use and share data

We use your data to run your account, process deposits and withdrawals, apply bonus terms correctly, prevent fraud and money laundering, and respond to support requests. We may share limited data with payment processors, identity verification services and, where legally required, with regulators or law enforcement. We do not sell player data to third parties for their own marketing purposes.

Where our operating entity or any data processing partner is registered matters for legal notices. The registered company name behind Retrobet, along with any data protection contact details tied to that entity, is published in the site footer. Please check there for the current, authoritative version of this information.

Data retention and your rights

We retain account and transaction data for as long as your account is active, plus a further period afterwards to meet financial record-keeping and dispute-resolution obligations. You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request account closure by contacting our privacy team. Some data cannot be deleted immediately if we are required to keep it for compliance reasons, but we will explain why if this applies to your request.

Responsible gambling and support data

If you set deposit limits, self-exclude, or use other responsible gambling tools, we record these choices so we can apply them consistently across your account. This information is used only to support your play, not for marketing. If gambling is causing you concern, Gambling Help Online offers free, confidential support at https://www.gamblinghelponline.org.au/ or by phone on 1800 858 858. Our own approach to safer play is outlined on Responsible Gaming. Retrobet is for players aged 18 and over only.

Contacting us about privacy

For any privacy question, data access request or concern about how your information has been handled, reach out through the support channels listed on the site or via the contact details in the footer. We aim to respond to privacy-related enquiries within a reasonable timeframe and will let you know if we need more information to process your request.

Related pages: Terms and Conditions, Payments, Responsible Gaming, or create an account once you're comfortable with how we handle your data.